Home > Broadband FAQ's > Broadband Ordering / Installation FAQ's > Engineer Assisted Installation
An engineer assisted installation involves an engineer calling at your home or business premises to configure and install your broadband equipment and to connect you to the broadband network.
Engineer assisted installations are generally optional and can add some additional cost to connecting to broadband if not included in the package.
Most home users do not require the assistance of an engineer (see Self Install) although business users usually prefer this option since it is quicker from a business point of view and therefore cheaper.
Businesses will also usually require additional cabling or wireless installation work to connect multiple computers and so the most cost effective option is for an engineer assisted installation.
For most users, an engineer assisted installation is not required